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New Member
posted Jan 9, 2020 8:14:16 AM

I have TT Deluxe download from Amazon. When I start program and click "Begin" button, the program closes itself after several seconds. Is this known problem?

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7 Replies
Alumni
Jan 9, 2020 10:31:27 AM

I'm unaware of this as a known issue.  Is your TurboTax program set for automatic updates?  The first thing recommendation would be to check to ensure that your program is current on updates.  See the TurboTax FAQ below for instructions on checking for updates.

 

https://ttlc.intuit.com/community/installing/help/how-do-i-update-turbotax-cd-download/01/26038

 

Please post back if you continue to have issues.  I can report an issue to TurboTax Moderators for investigation.

New Member
Jan 9, 2020 12:13:58 PM

I was finally able to solve problem by deleting the program and then downloading and installing again.

Alumni
Jan 9, 2020 12:33:47 PM

So happy to hear that!  Thank you for posting back.

New Member
Jan 10, 2020 10:02:15 PM

I have the same problem.  I reloaded the software and the problem still exists.

 

Returning Member
Feb 12, 2020 8:07:32 AM

I am having same issue where program opens for a couple seconds and then closes.

Tried reinstall of downloaded version several times but same issue.

No error message appears.

This is 2019 deluxe version.

Expert Alumni
Feb 12, 2020 8:58:55 AM

If you're on a PC, open TurboTax and select Check for Updates from the Online menu near the top. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them.

Tips:

  • It's best to use a wired, high-speed connection when updating, both to save time and minimize data corruption.
  • If your connection drops in the middle of the update, try again; it should pick up where it left off.
  • If you're having trouble updating on your PC, try a manual update.

Please click How do I update my TurboTax CD/Download software program? to learn more. 

Returning Member
Feb 12, 2020 9:13:34 AM

The problem is the program opens and closes so fast there is no time to even click anything.