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New Member
posted Mar 11, 2021 5:13:14 PM

I cannot get past the personal worksheet section.

0 3 794
3 Replies
Level 15
Mar 11, 2021 5:33:17 PM

Are you getting an error message?

New Member
May 15, 2021 2:35:32 PM

There is a "load error" when I get done with the "Let's catch up" part of the process. 

Employee Tax Expert
May 15, 2021 2:45:56 PM

If you are working in the online software, try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in. 

 

Instructions to clear cookies to restart TurboTax 

 

If you are using the desktop version of the software, try the following to update your software

  1. Select the Online menu at the top
  2. Then select Check for Updates.

@bushle1965