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New Member
posted Oct 28, 2025 9:39:15 AM

I bought the basic version accidentally and I already did with the free version in another account so I know it's possible, can you downgrade me please? I can do it all

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2 Replies
Level 15
Oct 28, 2025 10:09:26 AM
Level 15
Oct 28, 2025 10:12:16 AM

@pedropires1708 Original question said you filed a return and are getting emails about filing.   Did you edit the question to a new one?   That makes it confusing for everyone.

 

No one in the user forum has access to your information and we cannot downgrade you to a different version.  Did you actually pay for a higher version?