If you need help installing, we can help with Windows and Mac .
If you need help installing, we can help with Windows and Mac .
I am trying to download the 2020 Deluxe version of TurboTax and I need to enter my License Code. How do I do that?
@TOB1 wrote:
I am trying to download the 2020 Deluxe version of TurboTax and I need to enter my License Code. How do I do that?
The License code is entered during the installation process.
See this TurboTax support FAQ for the license code - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973
@jdstrieyn Can you please provide more details about the issue you are encountering. Are you saying that there's no window popping up to enter your license code?
If so, try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.
Please see the following TurboTax FAQs to assist with this:
I have a pc running on window 7 how can I down load my license code to install my turbo tax
@Tewfik-Mourad wrote:
I have a pc running on window 7 how can I down load my license code to install my turbo tax
TurboTax for tax year 2020 does not support Windows 7
TurboTax minimum system requirements for Windows - https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-windows-software/01/26175
If you purchased the 2020 software for Windows from TurboTax you should request a refund if you will not be upgrading to Windows 8 or higher.
Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/
Can I use the online version if I bought at a retail store? My PC does not support the latest download version.
If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/
If you can't install the Desktop program, you can use the Online version.
You can't apply the Desktop CD/Download purchase to Online. You have to pay for Online separately. You will have to get a refund for the Desktop program. Then you can use the Online web version. Or try to upgrade your computer or find another computer to install it on. The CD has both Windows and Mac programs on it.
Or Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service 5am-9pm Pacific time 7 days a week, https://support.turbotax.intuit.com/contact
They might give you a service code to use the online version.
If you used the Desktop program last year here’s How to transfer into the Online version, expand the blue link if you used the CD/download last year
If you used the Desktop program before you may notice several differences and not like the online version. It has less features and no Forms Mode. You can only do 1 return. Your return is only saved online so be sure to save both the .tax2020 data file and the pdf file to your computer when you are done. In case you need to amend in the future or if you need a copy to get a loan or something. You might not be able to access your online return when you need a copy.
Start an Online return here,
https://turbotax.intuit.com/personal-taxes/online/
Brenda Thompson was able to complete her income tax last night but did not send or print it.
How does she get back to her completed return?
Did she use the Online version? Log back in. Does it think she wants to mail it? You can try to switch to efile. Click on Add a State to let you back into your retun.
How do I get my refund because I bought my Turbo Tax from Sams. I paid $69.88 for it.
@81643652658 Are you referring to how you get a refund for your product or how you get your tax refund?
How do I get my money back from buying the Turbo Tax program? I paid cash for it.
Get my money back from paying cash for the product. I bought it from Sams store. I did not enter it properly with the license number before doing my taxes. So I paid twice. Once at the store and once to do my taxes on the computer.
To submit a refund request online, simply fill out our TurboTax Refund Request Form. If you purchased a CD, make sure you send us all the packaging that came with your CD.
There is no such a 14 digit license code on the CD or package of my purchase from Costco!
I have installed and used TurboTax 2017-2019 with no problem.
The 2020 version seems ask for a unique username/password of 2020, but there is NO intuit reminder, nor friendly notes to avoid the problem. I used the 2019 username/password which destroyed my existing TurboTax 2019.
Did you buy the CD in the Costco store? I did. Inside the package I had to tear out the envelope and CD. One side says Installation is quick & easy! And 2 boxes to install from the CD or Download. Then below in a pink/peach colored bar is the 16 digit License Code.
Hell no! This is the most confusing turbo tax that I ever purchased, every time that I have tried to find a way to install my code so that I could file my tax you throw me another curve. I gave all my personal information then tried to find a place to put in my code, but it froze up and I couldn't do anything.
Thanks for letting me waste $40.00 now I have to find another way to get my tax's done!
Thank you for nothing Mr. Anthony M. Tolomei
@tonytolomei wrote:Hell no! This is the most confusing turbo tax that I ever purchased, every time that I have tried to find a way to install my code so that I could file my tax you throw me another curve. I gave all my personal information then tried to find a place to put in my code, but it froze up and I couldn't do anything.
Thanks for letting me waste $40.00 now I have to find another way to get my tax's done!
You should be able to get your $40 back if your problem cannot be resolved. If the retailer won't take it back, TurboTax desktop software has a 100% satisfaction guaranteed moneyback policy, whether purchased directly from TurboTax or from an authorized retailer. Here are some things to try first:
I'm not sure what "froze up" is. Did you get through installation and had a problem with the activation screen--either blank, partially blank (missing elements,) or the screen not appearing? If you are using Windows, a common cause of activation screen problem is the display setting, and a tweak is to adjust the scaling or screen resolution long enough to activate.
In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.
First try the scaling setting. In your Windows Settings do you have scaling set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.
If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. If that doesn't work, then try 1024x768. Once you get the license activated, you can revert your resolution setting back like it was.''
If you continue to have installation/activation problems, you can speak to TurboTax Support:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
i bought tutboatax deluxe cd and it will not load on my MacBook because iOS is not right version. I went to installturbotax.com to install, but i can find no dropdown box to load the license code. I have used TurboTax for years and this is first year I have had such problem. As time is getting late I need to get the 2020 TTax software on my MacBook. Pls advise how to get done. Thx. gLittle
@glittle wrote:i bought tutboatax deluxe cd [code removed] and it will not load on my MacBook because iOS is not right version. I went to installturbotax.com to install, but i can find no dropdown box to load the license code. I have used TurboTax for years and this is first year I have had such problem. As time is getting late I need to get the 2020 TTax software on my MacBook. Pls advise how to get done. Thx. gLittle
First of all, this is a public Internet forum, and you should not post your license code in public. You can edit your post above by clicking the tiny blue 3-dot icon just to the right of your comment. I'm also asking a Moderator to make sure the code is removed.
We can tell you how to download the installation file, but if your OS doesn't meet the minimum requirements, then neither the CD nor the downloaded installation file will install on it. The CD and the download both have the same minimum requirements (see FAQ below). So if you know your OS on your MacBook does not meet the minimum, why are you wanting the download?
FAQ: Minimum system requirements for Mac version:
https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software
If your system doesn't meet the minimum Mac OS requirements to run the 2020 TurboTax software, we can tell you how to get a refund. Did you purchase your product directly from the TurboTax website or from a third-party authorized retailer?
NOTE: If you also happen to have a Windows computer, the CD or download will install on Windows 8 and higher.
Another option is to use Online TurboTax for your 2020 return, since it is done through a browser. If you used 2019 TurboTax desktop software, it's possible to transfer your 2019 data into an online 2020 return to maintain continuity. We can tell you how to transfer your *.tax2019 data file into an online 2020 return if you go that route.
I purchased an Home & Business CD and Download at Staples at least 1 month ago. I tried to activate it using Turbotax.ca/download, however, Instead of being able to enter the license code the website seemed only interested in trying to sell me another product. I have used this program for the last 3 years at least so I have an open account but couldn't remember the password. I have now changed the password.