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New Member
posted Jul 8, 2023 11:43:56 AM

I am not able to login using my primary computer

I have been able to login online with a second computer but when I try to login with my primary computer and I put in my user ID and password I get a spinning  type of icon that never goes away. I have left it there for 30 min and nothing happens.  I have tried clearing my cache but no change. What can be done to address this issue.

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2 Replies
Level 15
Jul 8, 2023 12:44:17 PM

Which browser are you using? OS  (W10, W11, MAC)?

 

Try a different browser.  And make sure you are logged out at the second computer as you can't be logged in at the same time elsewhere.

________

Sometimes a browser's settings are set to the most rigorous/secure....and that can block some operations (not sure it should really affect the login though)

 

New Member
Jul 8, 2023 1:02:31 PM

The issue was Surfshark. I added the site to the bypass list and now it works fine.

 

Thanks