You are asking from TT Live, for which you paid extra.
https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-live/01/27282
5 AM to 5 PM, PT, Monday–Friday
https://ttlc.intuit.com/turbotax-support/en-us/help-article/rejected-tax-return/fix-e-file-reject-ind-452/L6KMDYpYL_US_en_US?uid=l4o669sk