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New Member
posted May 31, 2019 10:08:30 PM

How to change phone number

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1 Best answer
New Member
May 31, 2019 10:08:30 PM

To change your phone number, log into your account, once  in your return click on "My Account" at the top of the screen > click on "Account Settings" > "Security", you will be able to "edit" your phone number from here. 

24 Replies
New Member
May 31, 2019 10:08:30 PM

To change your phone number, log into your account, once  in your return click on "My Account" at the top of the screen > click on "Account Settings" > "Security", you will be able to "edit" your phone number from here. 

New Member
May 31, 2019 10:08:31 PM

There is huge a bug of turbo tax, hundreds of complains asked on line. No one get a answer. The fact is that you cannot change your phone # on tax files. They always keep your first-time used phone #. You have no way to change or update it.

New Member
May 31, 2019 10:08:33 PM

I have an error in my phone number by one digit. It is impossible to change it, as I do not remember the password in the "Two Step Verification."

New Member
May 31, 2019 10:08:33 PM

see the additional answer I just provided below.

Level 1
May 31, 2019 10:08:35 PM

No listing of "My Account" etc. in icon for profile and contact settings. This answer to this question is unethical. Need to change my number as my house phone does not receive text. Please fix this issue.

New Member
May 31, 2019 10:08:38 PM

log in > click your return > "Tools" > "Update Account" > "Security"... but if you forgot the password to your account, then it's no use.  Call 1-800-4INTUIT. They will send verification code to your email instead of your phone.

New Member
May 31, 2019 10:08:39 PM

To change the phone number on your return. go to forms ==> Personal Worksheet.  You can update the number printed on the returns there

New Member
May 31, 2019 10:08:41 PM

If you have forgotten your login information and no longer have access to the email address or phone number you used, please follow these steps:

 

1.      Click here

2.      Click on “I forgot my User ID or password” at the bottom

3.      On the next screen, do not enter anything in the box, click on “Try something else” at the bottom

4.      Fill in the required information on the following screens

 

By following the above steps TurboTax will take you through security questions If you are able to answer these questions, you will be granted access to your old TurboTax account without needing access to your old email address…

 

Once in the account, click on “My Account” then “Account Settings”, from here you will be able to update your address.

 

If you still aren’t able to get into your account after following the steps above, please click here to fill out E-mail Change Request for your TurboTax Account.

Level 1
Jul 13, 2019 12:19:38 PM

My phone number has changed, so I cannot receive a verification code to sign in.  The recover account form requires an old and new email.  They cannot be the same. Cannot leave that line blank.  I want to change my phone number, not my email address.  I go round and round and getting very frustrated.  HELP!

 

Level 1
Jan 14, 2020 9:54:24 AM

[phone number removed]

Expert Alumni
Jan 14, 2020 3:09:35 PM

To change your phone number or update your TurboTax account information, see the TurboTax FAQ: How do I update my TurboTax account information?

Not applicable
Jan 22, 2020 6:30:11 AM

Love to change my number 

Intuit Alumni
Jan 22, 2020 11:14:47 AM

If you can successfully sign into your TurboTax account and only want to update your phone number, follow the instructions listed in the TurboTax FAQ, How do I update my TurboTax account information?

 

If you are unable to sign into your account because you no longer have access to the phone number linked to your TurboTax account, update your information using the form on the following page:  Account Recovery Request for your TurboTax Account.

Returning Member
Oct 7, 2020 5:05:40 AM

I would like to change my phone number to [phone number removed]

New Member
Nov 30, 2020 11:00:16 AM

I can't log into my account with my old phone number [phone number removed]. Please change it to my new phone number  [phone number removed]. 

Thank you,

Jacqueline Hardin 

 

Level 15
Nov 30, 2020 11:05:57 AM

The Online system is not operational until sometime soon when the 2020 program opens up ... at that time you can log in and change your information ...  there are 3 ways to log in ... use the correct password, text to phone or other ... one of them will get you in. 

 

You have to sign onto your 2019 online account using the exact same user ID you used to create the 2019 online account.

 

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

 

If none of the user ID's received will access your 2019 account, then use the option shown in blue on the account recovery website, "Try something else"

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

 

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

New Member
Dec 31, 2020 10:20:31 PM

How can I update my phone number

Level 15
Jan 1, 2021 6:31:03 AM
New Member
Jan 15, 2021 5:28:02 AM

I cant get into my account because the old phone # is disconnected. What do I do?!!

Level 15
Jan 15, 2021 5:40:14 AM

When you log in there are 3 ways to verify it is you ... and option 3 has 4 options of it's own ... you should be able to access the account using one of these 6 ways ... then once you are in you can update your PII.

 

New Member
Jan 22, 2021 2:54:39 AM

[phone number removed]

New Member
Jan 22, 2021 3:38:38 AM

I can change my phone number because i need to log to my account the phone number

Level 15
Jan 22, 2021 4:29:41 AM
Level 15
Jan 22, 2021 4:43:08 AM

Look at my answer above ... if the phone number will not work use the other ways option 3 D.