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New Member
posted Jun 7, 2019 5:02:16 PM

How to cancel order?

0 31 14303
24 Replies
New Member
Jun 7, 2019 5:02:16 PM

I made a mistake I have to correct but i paid and filed. I need to correct it before the IRS gets it. is there anything i can do?

Intuit Alumni
Jun 7, 2019 5:02:18 PM

If you have not paid, simply exit and do not complete filing. You can also clear all entries in this years return by doing the following: Using Clear & Start Over in Turbo Tax Online

If you need a refund, please contact Customer Support. For security reasons we are unable to process refunds through this public forum.  Contact Customer Support

Returning Member
Jan 23, 2020 1:06:31 AM

Cancel my 130 dollars refond my Mayne to my card 

Expert Alumni
Jan 23, 2020 9:53:09 AM

If you have already filed, you can return to the program to make corrections without amending, only if your return is being rejected. If your return is accepted, to change your information, you will have to amend it. 

 

If your return got rejected for any reason, you can return to the program/account to edit along with other changes and re-submit it. For instructions, click here Fix a reject 2019.  You do not need to file an amendment 1040-X.

 

If your return has been accepted, you will have to amend by filing a Form 1040-X.  Please note that you should not try to amend your return until it has been fully processed and you have received your refund or your payment has cleared.  If by editing the information does not change the refund or amount you owe, you do not need to submit the amendment.  @scola_22 

 

[Edited 1/23/2020 | 2:20 pm EST]

New Member
Jan 25, 2020 5:35:25 PM

You're better off finding another tax preparer. They will not refund you even by mistake.

Intuit Alumni
Jan 26, 2020 8:27:29 AM

Please use this link to contact Turbo Tax customer support for assistance with a possible refund. https://support.turbotax.intuit.com/contact/. If possible, have your order or confirmation number handy.

Returning Member
Jan 30, 2020 5:16:34 PM

Please cancel my turbo tax. Erase all information. Thanks

Intuit Alumni
Jan 30, 2020 5:27:56 PM

As long as you haven't paid your TurboTax Online fee (or registered a cost-free version), you can clear any data you've entered using the Clear & Start Over feature. Once you've paid or registered, we're required to store copies of your return. 

 

Can I delete my tax return in TurboTax Online? - Community

New Member
Jun 1, 2020 1:10:54 PM

Your system will not allow me to fix an entry so I want to cancel my payment for order #TTWCB72492920

Returning Member
Jun 27, 2020 5:26:21 AM

I have paid!

Expert Alumni
Jun 27, 2020 9:20:30 AM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

New Member
Jul 6, 2020 9:11:39 AM

My card was charge

New Member
Jul 6, 2020 9:12:54 AM

I downloaded the software  online 

New Member
Jul 6, 2020 9:15:11 AM

Do I have to pay again?

New Member
Jul 6, 2020 9:19:09 AM

Can I get a confirmation cancellation number for TurboTax CD order?

New Member
Feb 21, 2021 2:06:22 PM

I ordered 2 copies and only need one. Now do I cancel the extra?

Intuit Alumni
Feb 21, 2021 4:18:27 PM

Please use this link to contact Turbo Tax customer support for assistance with a possible refund. https://support.turbotax.intuit.com/contact/. If possible, have your order or confirmation number handy.

New Member
Apr 8, 2021 1:39:49 PM

PLEASE CANCEL MY REQUES FOR HELP WITH TAXES

Please do not charge my credit card as I am not comfortable putting all this information through online.

I did put my credit card through and DO NOT WANT TO BE CHARGED as I did not use your services.

thank you 

 

linzi glass

[phone number removed]

Expert Alumni
Apr 8, 2021 2:00:29 PM

If you did not file your taxes by selecting the " Transmit" button at the end of the filing process, you will not be charged. 

 

@linziglass

New Member
May 8, 2021 10:12:44 AM

I couldn’t wait I had my taxes done by someone else I need to cancel this service

Expert Alumni
May 12, 2021 7:59:55 AM

If you have already filed, there will not be any refund, unfortunately.  However, if you have not filed but changed your mind, contact our customer service at TurboTax contact.

New Member
Oct 30, 2021 5:59:34 PM

I need a refund I purchased a program from my computer and I don’t have a computer

Level 15
Oct 30, 2021 6:07:48 PM

Did you buy it on the Advantage program or on pre-order?

 

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

 

New Member
Dec 28, 2021 4:16:17 PM

how to cancel order