If you haven't already done so, sign in at TurboTax.com
On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).
Answer Yes in the pop-up to confirm.
After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.
Lisadingfelder2020
New Member
Feb 7, 2020 7:54:38 AM
Can you please clear and start from the beginning ? I have always use the same format over the years , now it’s saying I have to pay in taxes ? And you were charging me way more than you ever have !!
EbonyA
Intuit Alumni
Feb 7, 2020 8:29:26 AM
@Lisadingfelder2020 you may start over by using the 'clear and start over' feature. The FAQ below provides further details: