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Returning Member
posted Apr 9, 2023 6:34:26 PM

How do I scroll to the "Submit" button?

Turbotax is charging me a fee for federal taxes but it won't allow me to scroll to the Submit button

0 2 474
2 Replies
Level 2
Apr 9, 2023 6:40:12 PM

It was very frustrating to get to the submit button. Hope someone from TurboTax IT sees this response.

I would be able to drag the window up and see the continue and submit buttons, but as soon as I released the mouse, the window would slide back. Then I kept hitting tab till I thought, I made it to the continue and submit buttons. I was taken to the privacy window. Anyway, finally hitting tab several times and enter (making a guess) did it. That was half the battle. Then when I put in my credit card information, I could not hit submit. This was worse than the previous experience. I kept hitting tab, till I came back to my name and then shift+tab two times and hit enter. Finally I got my returns submitted.

 

This would be very hard for someone who does not know how tab and shift + tab work. 

Intuit Alumni
Apr 10, 2023 9:01:14 AM

@adajet 

 

Can you try the resolution provided above by Krishnapriya1?

 

If that does not work, please try the steps provided below to see if that resolves your issue:

 

  • Log completely out of your TurboTax account
  • Clear cache and delete cookies
  • Then log back in and see if you are still having the same issue

You can also try using a different web browser.  If this does not work, please respond back here and let us know.