How do I fix the Turbo Tax Error? A server problem occurred while processing the refund transfer. Please try to e-file again and if that fails contact customer service.

Please try to clear the cookies and cache on your web browser. 

Also please check to see if your browser is up to date. 

If after doing all of the above you are still receiving the same error, please click here to contact customer support. 

I have already tried all of those fixes, I tried them again just to be sure, and again nothing worked.

Please contact support via phone to get assistance with this matter; contact details can be found here.

That link includes only a 1800 number that puts you on hold.  I should think that after having been jerked around by this faulty support system for so long you could at least provide a direct line to some source of real answers. 

This occurs either when your account is on a billing hold or when Pay With My Refund was accidentally added twice to your shopping cart.

If your account is on a billing hold  please log out and wait up to 24 hours for the hold to release.

If you have 2 refund transfer products in your shopping cart follow the steps below.

1. In the left menu, select Tax Tools.
2. In the expanded menu list, select Print Center.
3. In the TurboTax Print Center, select Print, save or preview this year’s return.
4. On the Like to print your return now? screen, select Pay Now.
5. This should fix your shopping cart and take you to the shopping cart screen.
6. You can now choose to pay for your return with a credit card or Pay With My Refund.

"Expert Alumni LeonardS"

Once you've paid, you'll be able to transmit your return. Please reference the TurboTax Your transmission didn't go through due to a server problem

If you need further assistance, please reach out to our TurboTax Customer Care Team so they can troubleshoot. The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword.  You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.

• What is the TurboTax phone number?

@hendell-fire

All of these generic fix options were presented in both the automated help system, and by previous replies in this thread.  None of them work.

Please look at the account in question and either fix it, or find out what exactly is wrong, so it can be fixed, and tell me how to do that.  This is not one of the common problems as those have all been attempted multiple times now.

@hendell-fire

You can contact an agent for further assistance. This FAQ will provide you with the steps to contact an agent.

Hi, I am having the same this problem. Could you please share how did you solve this problem? Thank you in advance. 

I did not solve this problem.  Instead I used a different cheaper, and for me easier, service called Tax Slayer.

I tried this 50 times and spent hours on the phone. The company has no clue. Thanks turbotax for your negligence. 

Good luck with that I spent hours on the phone. 

The same thing is happening with me and they can't seem to figure out what's going on.  My friend did hers and I did mines 5min later on same computer and hers went though but mines didn't. 

You are commenting on an older thread that may contain outdated information. Do you have a specific question we can assist you with?

@Ashleyf1520

I keep getting this error message server problem occurred while processing the refund transfer 

Please see this Turbo Tax FAQ on the server error.
https://ttlc.intuit.com/community/bugs-and-error-messages/help/turbotax-online-error-your-transmission-did-not-go-through-due-to-a-server-problem/00/27609

@Krishna04

This doesn't work either. Tried to pay with credit cards continue getting processing error. 

@tackle22

You are commenting on an older thread, and we will need more information to be able to assist you.  Are you getting the exact same server error when trying to pay?  Did you review these steps in this Help Article here?

Please comment here if the steps do not work and we will provide more details.  

I did everything recommending in link 2x. Error receiving when running card:

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

Tried to run card 4x, this is a good card. Used it successfully 2 minutes ago.

Are you using TurboTax CD/Download software? If so, some customers are experiencing an issue when trying to pay with a credit card. You can sign up for progress updates in the below TurboTax help article. 

Why am I receiving an error message when I try to pay with a credit card?

@tackle22

Using browser, tried w/Chrome, Firefox and Safari. Cache as cleared for all 3.

@tackle22 Please contact us so a phone representative can assist you.

Bs they are not going to help you. I been on the phone with them for 2 weeks everyday and nothing. No one knows what's going on or how to fix it 

When you try to e-file it says

Your transmission didn't go through

We could not e-file your return for the following reason:

A server problem occurred while processing the refund transfer. Please try to e-file again and if that fails contact customer service

When you use ur debit card it says... oops We're having trouble processing your billing information. Please click contact us to have an expert help you...