I paid for software but it won't efile. It's stuck asking for a phone number and won't let me continue. I've read the help and keep getting angrier and angrier because this is stupid. I'm about to call the credit card company and have the charge reversed. I've been on hold with customer service for over 2 hours.
I had the same problem, i finally created new account and it retrieved last years return when needed. I tried the help section too, and finally found i could add as a new user. Hope it works for you,
If TurboTax is asking for a phone number right at the end of the File section, it's so they can text you updates about your return status.
This doesn't go on your tax return anywhere.
You may be able to Continue without entering it.
The whole point is that I cannot continue to efile until TurboTax can verify a phone number. I would not have used AND PAID FOR TurboTax if I had known this. I've already paid and now I cannot efile. I'm mad and getting my money back. I've wasted SO much time!
They do not need to verify your identity with the phone number. They just want your phone number to have access to other things. This is so wrong. I already paid for the service, and now I can't not even print out the Tax Returns to mail it if I don't give a phone number. Somebody needs to do something about it. they keep trying to trick you into things. I love Turbo Tax because give me explanations of things. This makes me feel I am doing the correct steps to file my taxes. But the way they are going by this is so unethical and unprofessional. I tried "Tax Slayer" 2 years ago, and came back because I don't understand some of the things. This is making me consider use them again for next year. You know what. If I can call my credit card and cancel the transaction I am going to Tax Slayer right now to file my taxes. I am not going to wait until next year. They shouldn't force us to give us the phone number. They already checked our identity with the Wages amount from last year W-2.
@vickyniki A phone number is not required to file a tax return. TurboTax only requires this so just enter any phone number with a valid area code, such as (202) 222-2222
1. Click on "Review" on the left hand side menu.
2. Click on "Tools" on the same left hand menu.
3. Click on "Print Center" under "Tools" menu.
4. The Tax Returns you haven't filed yet will show in that page. Check mark the small box and click "View/Print"
Another window will pop up with at PDF file safe it to your PC and/or print it out and mail it.
I hope it helps.