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New Member
posted Jun 4, 2019 4:22:16 PM

How do I download a refund request form?

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24 Replies
Intuit Alumni
Jun 4, 2019 4:22:18 PM

To request a refund for a TurboTax CD/Download product, please click the link below:

https://support.turbotax.intuit.com/forms/refund-request.jsp

Level 1
Jul 9, 2019 12:07:23 PM

Hi, and thanks in advance for your help. 

 

I purchased a TurboTax product yesterday, 07/08/2019,  for $79.99, but I have discovered I do not need it. 

 

Please let me know what else I can do, and thanks again,

 

John

Level 1
Jul 9, 2019 12:08:04 PM

Hi, and thanks in advance for your help. 

 

I purchased a TurboTax product yesterday, 07/08/2019,  for $79.99, but I have discovered I do not need it. 

 

I tried filling out the refund form online, but it told me my order number was in the wrong format and would not let me proceed.

 

Please let me know what else I can do, and thanks again,

 

John

Level 15
Jul 9, 2019 1:53:37 PM

Please edit your question and remove the personal information from this public website that can be seen by scammers and identity thieves who would love to contact you and pretend to be from TurboTax.

Level 1
Mar 27, 2020 2:15:19 PM

 

 

 

Qty Item Amount
1TURBO TAX ONLINE STATE LA TAX YEAR 2019 PREP$50.00
1TURBO TAX LIVE MAX TAX YEAR R 2019$60.00
1TURBO TAX LIVE SELF EMPLOYED TAX YEAR 2019$170.00
 Sales Tax:    $14.37
 Total:    $294.37

 

You can pay online or we will automatically debit your account on 04/03/2020.

Expert Alumni
Mar 29, 2020 12:41:04 PM

Here is a link to request a refund for a TurboTax cd/download product.  

New Member
Apr 13, 2020 9:17:06 AM

My code is [social security number removed] when will I get my refund??????

New Member
Jun 10, 2020 5:40:50 PM

there is no option to download the refund form once you get to the page

Level 15
Jun 10, 2020 5:47:02 PM
Level 15
Jun 10, 2020 5:50:59 PM

@xmasbaby0  Hey that says Canada Refund at the top.  It also says USA on it.  Better tell the Moderators.

 

@xmasbaby0  Oh I see you can click on it to get the other one.  So never mind.

Level 15
Jun 10, 2020 5:59:06 PM

@VolvoGirl Good catch!  I did not see that!  I have alerted the Moderators!  @frustrated_18 Hold off on using that form--looks like a bad one too.  Will keep digging!

Level 15
Jun 10, 2020 5:59:44 PM

I updated my post above 

Level 15
Jun 10, 2020 6:04:44 PM

@VolvoGirl Aughhhh!!!! Now I see you can click on it for U.S. or Canada.  Okay, @frustrated_18  Looks like it is okay to use that link after all--just make sure to use it for U.S. and not Canada.......

 

Now I think I will tell the Mods never mind and then look into changing my screen name to frustratedxmasbaby0 and spend the rest of the evening with Netflix.....😜

 

 

New Member
Feb 3, 2021 11:18:56 AM

I need to talk to someone 

Intuit Alumni
Feb 3, 2021 11:38:29 AM

Use the form in the following Help Article to request a refund for TurboTax Desktop, TurboTax Online, and TurboTax Live (purchased from a retail store):  How do I request a refund for my TurboTax product?

 

For additional assistance, please reach out to our phone support team:  What is the TurboTax phone number?

Returning Member
Feb 12, 2021 5:34:58 PM

How do I download a refund request form?

Intuit Alumni
Feb 13, 2021 8:22:52 AM

Use the form in the following Help Article to request a refund for TurboTax Desktop, TurboTax Online, and TurboTax Live (purchased from a retail store):  How do I request a refund for my TurboTax product? If you are still having trouble or need further assistance, you can contact the Customer Support phone number hereIf you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

New Member
Mar 13, 2021 1:26:26 PM

I need to get a refund from paying turbotax from doing my taxes. It was done wrong. Kept beeing denied so i went to different tax site and it went straight through so my taxes wasnt done by turbo tax. SO I NEED MY MONEY I PAID TO BE RETURNED TO THAT CARD

Level 15
Mar 13, 2021 1:32:54 PM

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

 

 

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

Intuit Alumni
Mar 13, 2021 1:34:18 PM

If you'd like to request a refund for your product, please see the above post by KatrinaLO for instructions. 

@quarlv

Returning Member
Mar 13, 2021 1:38:00 PM

I want my money back! Weeks of trying, and all I get is a run-around! I wanted a hard copy, not an online downloaded one. No success in getting what I wanted. I NOW WANT MY MONEY BACK or I refer this to the attorney general!

New Member
Mar 31, 2022 11:27:34 AM

I'm not happy with my turbo tax I have had nothing but trouble on here and I want my money back please is 185.11 thank you 

Intuit Alumni
Mar 31, 2022 12:01:42 PM

In this public forum, we do not have access to your personal account information and are not able to provide assistance with a refund request. Please reach out to TurboTax Customer Support to request a refund. Use the keywords billing issues so you get to the right person. 

What is the TurboTax phone number?

@james roper

New Member
Apr 1, 2022 5:01:46 PM

To whom it may concern,

I have talked to several representatives about my situation.  I was charged for self employment on my refund tax forms. I was told by the PA to send an email to justify my issue  about the $89.00  I was charged for sel employment.  I am not self employed.  And I am requesting a refund that was taken out of my Federal refund.  Please refund my payment along with my direct deposit return.  

 

 

Sincerely,    

 

JULIE [PII removed]