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New Member
posted Jun 7, 2019 4:24:22 PM

How do I change my email?

0 27 25846
1 Best answer
New Member
Jun 7, 2019 4:24:24 PM

To change your email address:

  1. Sign in to your TurboTax Online account.
    Do not click the Take me to my return button
  2. Select Intuit Account from the lower left corner.
  3. This will take you to an Account Settings screen.
  4. Click Edit at the right of the E-mail address line.
  5. Enter your new email address and confirm it.
  6. Enter your password.
  7. Click Save, and you’re done.

If you no longer have access to your email address and are unable to login to your TurboTax Online account please complete the Account Recovery Request Submission Form.

If you mean changing the email in your TurboTax Advantage account, please see How do I update or confirm the info in my TurboTax Advantage account? instead.

24 Replies
New Member
Jun 7, 2019 4:24:24 PM

To change your email address:

  1. Sign in to your TurboTax Online account.
    Do not click the Take me to my return button
  2. Select Intuit Account from the lower left corner.
  3. This will take you to an Account Settings screen.
  4. Click Edit at the right of the E-mail address line.
  5. Enter your new email address and confirm it.
  6. Enter your password.
  7. Click Save, and you’re done.

If you no longer have access to your email address and are unable to login to your TurboTax Online account please complete the Account Recovery Request Submission Form.

If you mean changing the email in your TurboTax Advantage account, please see How do I update or confirm the info in my TurboTax Advantage account? instead.

New Member
Jun 7, 2019 4:24:25 PM

customer ttd premier state ira information worksheet page 2, part 5,  question 22 and 50 are not checked but the information is accurate. do I need to be concerned?

New Member
Feb 14, 2020 11:13:20 AM

  • How do I change my pin. I had one account but wrong email

Intuit Alumni
Feb 14, 2020 1:53:53 PM

What PIN are you trying to change?

New Member
Feb 26, 2020 3:05:39 PM

Doesn’t work 

Expert Alumni
Feb 26, 2020 3:11:50 PM

"Changing your email address yourself saves time. Here's how to do it:

  1. Sign in to your TurboTax Online account.
  2. Select Intuit Account in the lower left corner.
  3. Click Edit at the right of the Email address line.
  4. Enter your new email address and confirm it.
  5. Enter your password.
  6. Click Save and you’re done." Ref: How do I change my TurboTax account email?

Returning Member
Apr 10, 2020 11:31:26 AM

Email address is wrong can't get it to reset to the right email ... [email address removed]

Returning Member
Apr 13, 2020 11:34:13 AM

Why isn't the information to change email not showing on the screen as Turbo Tax states?

Returning Member
Apr 13, 2020 11:35:37 AM

After signing in to my account I still cannot see the screen to change email or update information

New Member
Apr 28, 2020 7:57:52 AM

I already filed my tax on IRS. I want to cancel non tax file of turbotax , please give my money back!

thank you Mary

Level 2
Jul 17, 2020 12:37:48 PM

This does not work! I entered my new address into the form, entered my current password and I'm taken back to the previous screen where my email address has not changed.

 

Suppose that there might be a chance that your directions don't work... in that case, who would we contact next?

Returning Member
Feb 9, 2021 12:49:17 PM

I have tried what youve said except I dont have an edit next to my email.

Expert Alumni
Feb 9, 2021 12:58:34 PM

Changing your email address yourself saves time. Here's how to do it:

  1. Sign in to your TurboTax Online account.
  2. Select Intuit Account in the lower left corner.
  3. On the Welcome! screen, select Sign in & security.
  4. Select Email address, enter your new email address, confirm it and enter your password.
  5. Select Save and you’re done.

If you no longer have access to your email address and are unable to login to your TurboTax Online account, please complete the Account Recovery Request Submission Form.

 

Level 1
Apr 17, 2021 4:56:29 PM

I did what was told me to do and I still see my wrong email

Level 2
Apr 17, 2021 11:19:07 PM

Hello,

 

Where am I?

 

Let me go!

New Member
May 15, 2021 9:34:46 PM

I am trying to change my email I entered the wrong one on accident trying to finish filing my taxes on turbo taxes

New Member
Aug 17, 2021 8:42:09 AM

I need to change my information and I don't have $5

Level 15
Aug 17, 2021 8:45:06 AM
New Member
Feb 28, 2022 8:52:58 AM

I don’t want to change my email 

Intuit Alumni
Feb 28, 2022 9:04:21 AM

Assistance with updating your account information has been provided by clicking here

Level 2
Mar 8, 2022 8:56:20 PM

Hey! OK.. I'm a couple years late with a solution, but for posterity sake... I had the same frustrating problem. I would change email, it would tell me email change successful, but email would revert to prior email. 

 

I changed browsers from Chrome to Safari and viola... it worked. Might be a browser compatibility issue?

New Member
Mar 12, 2022 9:48:14 AM

L no longs have acess to the e mail I used last year  My Email . I use [email address removed]  my SS [removed] I need to setup my account 

Intuit Alumni
Mar 12, 2022 10:00:17 AM

If you are unable to access your TurboTax account and do not have access to your email address or phone number, you will need to submit an Account Recovery Request for your TurboTax Account by filling out the form.

@debbiewest​​​​​​

New Member
Jan 10, 2023 1:02:23 PM

How do I change my email