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New Member
posted Jan 25, 2021 10:20:59 AM

How do I cancel order

1 164 11835
0 Best answer
24 Replies
Intuit Alumni
Jan 25, 2021 1:29:35 PM

Could you please clarify what order you want to cancel?

New Member
Jan 25, 2021 1:57:15 PM

Turbo Tax Deluxe 

 

Intuit Alumni
Jan 25, 2021 2:56:42 PM

Please contact customer support here for further assistance.

New Member
Jan 27, 2021 9:34:31 AM

ordered but have win 7, i would like my money back, how do i get it?

New Member
Jan 27, 2021 9:39:11 AM

Order number: QSTCA142763669
Order date: Jan 27, 2021
Total charges: $106.75
Payment method:

New Member
Jan 27, 2021 9:40:29 AM

that link is worthless

Intuit Alumni
Jan 27, 2021 9:51:02 AM

In order to cancel an order, you must contact customer service. Please click here to contact customer service. 

New Member
Nov 29, 2021 3:50:53 PM

Please cancel order # [product key removed] (2019 Tax App)

I already had purchased and installed and began using the app.

Didn't get back to it until today (11/28/2021), Placed the order and

when I went to install the app it told me that I had already

bought & installed the app...

Your records will confirm my request/purchase.

Please respond to the email on file regarding this issue.

Thanks,

Steve2909.......

11/29/2021

Level 15
Nov 29, 2021 4:48:18 PM

@steve2909    ONLY YOU can put in a for a refund of the fee ...  go here TurboTax CD/Download Refund Request Form to request a refund of the downloaded program  within 60 days of purchase. 

New Member
Feb 6, 2022 2:20:05 PM

I made a charge by mistake, order number ttwcc232652017 I want to cancel it

New Member
Feb 6, 2022 2:21:21 PM

I want to cancel an order

New Member
Feb 6, 2022 2:22:41 PM

Cancel order #3 TTWCC232652017

Level 15
Feb 6, 2022 2:25:55 PM


@csbarcea wrote:

Cancel order #3 TTWCC232652017


No one on this forum has access to your account.

You need to speak with a TurboTax support agent. 

See this TurboTax support FAQ for contacts - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

New Member
Feb 7, 2022 5:15:28 PM

Cancel my order for tax returns 2021 placed today

Level 15
Feb 8, 2022 5:01:02 AM

@mjkjdk    What exactly did you order ?  

Level 2
Feb 9, 2022 1:14:52 PM

I want to cancel Illinois state turbotax otder 

Level 1
Feb 19, 2022 11:34:50 AM

I orderd by mistake Turbo tax... I didnt realie it would charge 

 

Intuit Alumni
Feb 19, 2022 11:52:33 AM

In order to discuss a refund, please contact customer support by clicking here @srj1957

Level 1
Feb 19, 2022 11:56:48 AM

That didn't work... it an automated system and I could not get the order cancelled..  It's not processed on my Credit Card yet.. 

Intuit Alumni
Feb 19, 2022 3:16:31 PM

@srj1957 It does start as an automated system, however if you follow the prompts it will get an actual human on the line. 

New Member
Feb 21, 2022 6:58:27 PM

yes I what to cancel my w2 work with you guys and order

Returning Member
Feb 21, 2022 10:47:46 PM

I didn't wish to file my taxes yet. I need that $108 refunded.

Level 15
Feb 21, 2022 10:55:09 PM


@dbz1998 wrote:

I didn't wish to file my taxes yet. I need that $108 refunded.


If you used Online TurboTax, Customer Support is pretty strict.  But it can't hurt to plead your best case.

 

Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

 

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Returning Member
Feb 22, 2022 12:08:50 AM

I wish to cancel my order.

TTWCD197523006.