How do I connect with someone at Turbo Tax to Chat about my needs?
There is no live chat unless you have chosen TurboTax Live.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
see link for this answer
https://ttlc.intuit.com/questions/4265356-can-u-face-chat-with-someone-regarding-my-account