Help!! Keep getting error message trying to transfer my last year's return info.

I am trying to transfer my 2021 tax info that I did on Turbotax to 2022 Turbotax, and I keep getting this error message. I have already tried to move the file to a different location like it suggested, but no luck. I tried Turbotax Deluxe and Turbotax Business (for individual and business) and both have the same problem, so this seems to be a systematic thing. How do I resolve this?

524

Intuit Alumni

Apr 9, 2023 10:21:24 AM

Is your prior year return currently in a .tax file or .pdf file?

This will help assist with the error. @oboero2

Level 2

Apr 9, 2023 11:22:26 AM

It is .tax2021 file.

Intuit Alumni

Apr 9, 2023 11:47:27 AM

Please reach out to TurboTax Customer Support for assistance with the issue you are experiencing.

What is the TurboTax phone number?

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Help!! Keep getting error message trying to transfer my last year's return info.