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Level 1
posted Jun 7, 2019 3:07:40 PM

"Help article" re: Apple software installation settings does not open, and Apple won't load the app.

I get an error message,    “TurboTax Home Business 2015” can’t be opened because the identity of the developer cannot be confirmed.Your security preferences allow installation of only apps from the Mac App Store and identified developers.

Google Chrome downloaded this file today at 1:19 PM from pesdld.shop.intuit.com

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1 Best answer
New Member
Jun 7, 2019 3:07:42 PM

Yeah I had the same problem, the following should solve the problem.

Go to your System Preferences, located in your Applications Folder, open it select (Security & Privacy) Click on the General Tab. Change (Allow apps downloaded from) to (Anywhere).  You may have to Click on the Padlock  and enter your admin password.  Then Start Turbotax allow TurboTax to update.  Then after Turbotax has run once you can change the (Allow apps download from) setting back to the more secure default setting to (Mac App store and Identified Developers),

Hope this helps.

6 Replies
New Member
Jun 7, 2019 3:07:42 PM

Yeah I had the same problem, the following should solve the problem.

Go to your System Preferences, located in your Applications Folder, open it select (Security & Privacy) Click on the General Tab. Change (Allow apps downloaded from) to (Anywhere).  You may have to Click on the Padlock  and enter your admin password.  Then Start Turbotax allow TurboTax to update.  Then after Turbotax has run once you can change the (Allow apps download from) setting back to the more secure default setting to (Mac App store and Identified Developers),

Hope this helps.

Level 1
Jun 7, 2019 3:07:43 PM

Not being fully awake, I hadn't thought of that.... but that solved the problem.  Thanks!

New Member
Jun 7, 2019 3:07:45 PM

There is not an "Anywhere" there.

New Member
Jun 7, 2019 3:07:46 PM

only choices are app store and app store & identified developers and it set at the latter.

Level 15
Jun 7, 2019 3:07:48 PM

Closing out of date 3 year old question that no longer applies.

Returning Member
Jun 26, 2019 12:58:11 AM

exactly.