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New Member
posted Jan 27, 2026 11:14:27 AM

Getting stuck in the filing loop. Keeps going back to step one and never passes step 2 your refund info.

Tried clearing cache and cookies. Also tried different browsers and used the app.

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1 Replies
Employee Tax Expert
Jan 27, 2026 12:17:35 PM

Some customers are experiencing issues when trying to file and pay with their refund.  We are investigating this issue.  However, if you would prefer to file now, you can do so by switching to pay your TurboTax fees with a credit card instead of using the pay with my refund option by following these steps.