Getting 'image not recognized' error message when trying to open dowloaded mac software file for 2016. How to download the software and open it?
I am trying to amend 2016 return. Got the software link from turbotax. When I download I get an 'untitled' disk image on desktop. When I try to open it I get 'image not recognized' message
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1 Best answer
DaraLO
Intuit Alumni
Jun 1, 2019 6:51:20 AM
Try deleting the download, emptying your computer's trash and rebooting your computer. Next, go to downloads in your TurboTax account and re-download the software. https://ttlc.intuit.com/replies/3302070
If you continue to have issues, use the FAQ below to contact customer support. You may need to have a new download link sent. https://ttlc.intuit.com/replies/3300041
1 Replies
DaraLO
Intuit Alumni
Jun 1, 2019 6:51:20 AM
Try deleting the download, emptying your computer's trash and rebooting your computer. Next, go to downloads in your TurboTax account and re-download the software. https://ttlc.intuit.com/replies/3302070
If you continue to have issues, use the FAQ below to contact customer support. You may need to have a new download link sent. https://ttlc.intuit.com/replies/3300041