Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 22, 2024 9:46:35 PM

Getting failed validation error on 2023. Wo nt transmit return until updated. No update available.

0 6 801
6 Replies
Level 15
Feb 22, 2024 9:58:21 PM

What product are you using?  Are you using desktop software on a Mac by any chance? 

New Member
Feb 22, 2024 9:59:47 PM

Desktop on an HP.

Level 15
Feb 22, 2024 10:15:52 PM

Have you tried a manual update?

Unless someone else has a suggestion in the forum on Friday, you may end up having to phone TurboTax Support.  But they would likely want you to try a manual update first to see if that makes any difference.    I don't know what product (personal or business) you are using, so I'll give both links, and also a FAQ on phoning TurboTax Support. 

 

Manual update for desktop personal editions

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax-windows-software-basic/L3Wf9OPaf_US_en_US

 

Manual update for Business edition.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax-business-software/L3WqYBBgc_US_en_US

 

TurboTax Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Level 15
Feb 22, 2024 10:23:09 PM

@paaso 

ADDENDUM:

 

NOTE:  The manual update doesn't update any state program.   If it turns out that a state program is causing your update problem, also see if the following helps:

 

FAQ:  How do I get the latest update for my downloaded state program?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/get-latest-update-downloaded-state-program/L44F4ukxa_US_en_US

 

Otherwise, phone TurboTax Support as mentioned above.

Level 2
Feb 23, 2024 4:40:41 PM

I am getting this same failed validation error using Turbo Tax premier.  I tried to transmit only the Federal Return and it won't work.  Didn't even try to transmit PA return yet.  I have done a manual update and the information provided by customer service was of no help.  This is frustrating. 

New Member
Feb 24, 2024 5:33:49 AM

I gave it a try the next day and the transmission was successful.