It shows you are in Turbo Tax Live. How to connect to an expert in Turbo Tax Live
https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-live/00/27282
See this TurboTax support FAQ for contacting a Tax Expert when using the Live editions - https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-live/01/27282