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Level 3
posted Feb 6, 2023 4:53:40 PM

Full service

The full service checklist is really slow to load, really slow to upload files. I tried the iphone app and took pics to add and it moved them to the wrong category.  I am not sure the site is usable. I have 30 1099's. It will take me forever to load plus all the other files.  Any suggestions.  Is there an easier way to load files all at the same time?

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1 Best answer
Expert Alumni
Feb 7, 2023 11:07:35 AM

Please review the minimum system requirements for Windows below. 

Minimum system requirements for TurboTax Windows software - Intuit 

 

You can also try clearing your cache and deleting your cookies. Also, try using a different internet browser. Here are two articles that will show you how to clear your cache and delete cookies.  

How to clear your cache - Community  

How do I delete cookies? - Community  

 

If you continue to have an issue please contact TurboTax support. 

What is the TurboTax phone number?  

@mas1998 

2 Replies
Expert Alumni
Feb 7, 2023 11:07:35 AM

Please review the minimum system requirements for Windows below. 

Minimum system requirements for TurboTax Windows software - Intuit 

 

You can also try clearing your cache and deleting your cookies. Also, try using a different internet browser. Here are two articles that will show you how to clear your cache and delete cookies.  

How to clear your cache - Community  

How do I delete cookies? - Community  

 

If you continue to have an issue please contact TurboTax support. 

What is the TurboTax phone number?  

@mas1998 

Level 3
Feb 7, 2023 11:54:34 AM

I will try that!