The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040. If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.
If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2023 online tax return. Click on Clear & Start Over.
I dont know how to make sure this important message gets to a human but here goes---- I have used Turpos tax for many years. This is the LAST TIME I WILL USE IT. It was a mess using it last year. Then you charge me 158$. We are oldees and need every cent we can keep. But you took a pile of $ this time. I will not be using TT again.
Use this IRS site for other ways to file for free. There are 8 free software versions available from the IRS Free File site
https://apps.irs.gov/app/freeFile/
Help for taxpayers Volunteer Income Tax Assistance VITA
Income below $58,000
https://www.benefits.gov/benefit/1543/
https://www.irs.gov/individuals/free-tax-return-preparation-for-qualifying-taxpayers