Form 4684

I am claiming a casualty loss using the Insurance Safe Harbor Method. Form 4684 instructions say "When completing Form 4684, do not enter an amount on line 5 or line 6 for each property. Instead, enter the decrease in the FMV determined in the relevant safe harbor method on line 7". TurboTax auto fills Lines 5 and 6 and will not let me delete them. If I override, it cancels my accuracy guaranty and I will have to paper file. Turbo Tax has known about this issue for several years, and it appears that it still hasn't been fixed? Any advice on how to fix this without canceling my accuracy guaranty?

728

Expert Alumni

Mar 5, 2025 6:46:56 AM

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

Sign into your online account.
Locate the Tax Tools on the left-hand side of the screen.
A drop-down will appear. Select Tools
On the pop-up screen, click on “Share my file with agent.”
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

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Form 4684