See this TurboTax support FAQ for forgotten User ID and Password - https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-password/01/26157
By using the method described above. Here's more info:
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, you can use the tool at the link below. Try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
@tah8991 wrote:
I forgot my password
Are you able to view the comments above yours that tell you how to regain account access? If so, what happens when you used the steps provided?
I would like to reset my password I have no idea what my current password is
@chynnao please follow the steps in the FAQ below if you have forgotten your password:
I have tried to make a new pw to finish my taxes because I was timed out and the system kept me timed out
@c2017willingham wrote:
I have tried to make a new pw to finish my taxes because I was timed out and the system kept me timed out
If you're locked out because of too many attempts, I believe that is "supposed" to last an hour. Follow the steps I outlined in my instructions above for using the Account Recovery tool above including the method I provided to clear your browser. My info above has 2 different ways to reset a password and gain access.
If you continue to have problems, here's how to reach TurboTax Support.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Try these steps to recover your User ID or password:
Please see the TurboTax support FAQ below, for forgotten User ID or Password:
@wamamomi wrote:i need to reset my password
To get a list of your User IDs, reset password, and recover account access, you can use the Account Recovery tool at the link below. When using the tool, try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
I forgot my password have to submit my tax return for 2019
Follow the instructions in the link below to recover your User ID or password
Forgot your TurboTax Online User ID or password? - Community
Having trouble signing in change the password I think I used the correct username still can't get in
@avrich wrote:Having trouble signing in change the password I think I used the correct username still can't get in
To get a list of your User IDs, reset a password, and recover account access, you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
@Phatlongchef wrote:New password
If you are wanting to reset a password and regain access to an online account, scroll up one comment in this thread and read my detailed answer on how to regain access to an account.