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New Member
posted Feb 29, 2024 7:27:04 PM

Filing

It won’t let me file my taxes, every time I am on the step finish and file and I am confirming my refund it gives me and error code I have tried it on the app and in the web browser I even cleared and restarted them on both ways and can’t get it to work. I included pictures of both the errors that keep occurring when I try to file IMG_0491.png

 

IMG_0534.png

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1 Replies
Employee Tax Expert
Mar 1, 2024 6:41:33 AM

Looks like your getting the error in the payment area. 

 

When on your computer, try disabling your main internet browsers pop up blocker before getting to the payment page.

 

The billing address on your credit card and the mailing address on your tax return have to match or you will get an error for paying with a credit card.

 

If they are not the same then change your mailing address to your billing address.  Click on My Info on the left side of the screen.  Edit you mailing address and Continue.  Go back to the File section to make your payment.

 

After the payment has been approved, go back to My Info and change the address back to the original.