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posted Jan 29, 2026 4:54:08 AM

file name errors with unsupported characters in One Drive causing one-drive sync issue

Hi, I have file names in my TurboTax Directory that appear to be from software updates which have unsupported characters in one-drive. I don't know if these files are relevant or can they just be deleted. The files are below and the "X" is the one causing the one-drive sync errors. 

 

Anyone else run into this issue?

 

Thank you

 

 

Screenshot 2026-01-29 073353 Turbo Tax file naming issues .png

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1 Replies
Employee Tax Expert
Jan 30, 2026 9:25:24 AM

Were you able to transfer your 2024 info into a 2025 return?  We don't recommend saving files to a cloud-type storage, as they can become corrupted when transferring back to C drive to work on your return.  If you were able to transfer/start a 2025 return successfully, this is most likely a back-up file created by TurboTax that you could delete.

 

@user17696908227