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Returning Member
posted Mar 31, 2025 8:23:27 AM

Exchange Software

I purchased the same version I do every year which is for Windows/Mac. I purchased a new Chromebook recently to replace my old laptop. I was unaware that turbotax download/software was not compatible with ChromeOS until I tried the download attempt. Now I found out I can only use the online version with my laptop. Is there a way I can exchange the download software I paid for and get the online version since I am stuck not able to use it otherwise. 

 

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3 Replies
Expert Alumni
Mar 31, 2025 8:25:21 AM

Please contact TurboTax customer support for further assistance using the following link 

 

TurboTax Phone Number


 

Level 15
Mar 31, 2025 8:26:49 AM

You will not be able to use desktop software on a Chromebook.   Seek a refund for the download, and then use online TurboTax.   You cannot pay for online TT using the license code.

 

 

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2

 

 

ONLINE 2024

https://turbotax.intuit.com/personal-taxes/online/

 

Level 1
Apr 2, 2025 11:52:38 PM

Thank you so much for sharing the link; you made it easy for me.

Spoiler
You can contact TurboTax support to request an exchange for the online version, explaining your Chromebook compatibility issue. They typically allow this if the desktop version hasn't been used.