I have installed desktop TurboTax2024 and worked with it until this past week. Today, when I try to run it, I continue to get the message " your configuration has been modified (prd.ini, startup) please reinstall". I have followed all the steps listed on your tech support article. Uninstalled, reinstalled, updated computer, restarted, run as administrator; nothing seems to work.
In all my years using TT, this is the first time I have run into an issue.
Refer to this TurboTax Help article: Troubleshoot TurboTax for Windows downloading issues
Thank you for your reply. However, I already spent about 2 hours trying those steps repeatedly.
Here's more steps you can try:
Run a virus scan if you haven't done so recently. If no viruses are found, try each of these steps to see if they resolve this error.
Here's a link from Microsoft on Repairing Missing or Corrupted File Systems that may help you.