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New Member
posted Jan 26, 2024 1:07:52 PM

Error loading TT from disc

I get this message "The Finder can’t complete the operation because some data in “TurboTax 2023” can’t be read or written. (Error code -36)" How do I fix it?

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2 Replies
Expert Alumni
Jan 26, 2024 3:01:51 PM

Contact TurboTax Support.  If they can't fix it for you, most likely they'll send you a Download copy of TurboTax. 

 

 

Level 15
Jan 26, 2024 3:06:56 PM

Actually you should use the download method instead of the CD.  It has more advantages over CD.  Then you can also download it another computer. Once you install the CD you can't install it again like if you need to reinstall the program or install on a different computer.

 

There should be a card in the CD case on on the CD envelope that says how to download it and you will need the 14 or 16 digit code from it to enter.

 

How to download Turbo Tax instead of using the CD

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/00/26450

 

And see this.  How to install with a License Code

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971