Hello, I am using TT H&B 2021 Windows Desktop version. I downloaded and tried to install the R35 Superpatch entitled [w_perrelsuperpatchIS_ttax_2021.350.0100.exe]. I have tried with the original CD inserted and without the CD. Here is the error message I get:
The file '_lmth.rwc4nkkl_tnetnocplehlperw' cannot be installed
because the file cannot be found in cabinet file 'Data1.cab'.
This could indicate a network error, an error reading from the
CD-ROM, or a problem with this package.
Any suggestions other than reinstalling the software?
Thank you, PW
UPDATE: Intuit's AI changed my post thinking the numbers in the patch name was a phone number. It replaced "2021...350...0100" with [phone number removed]. I added 3 dots between the numbers instead of the single dot in the actual file name. Here is the TT link to the file in question: https://patchdelivery.turbotax.intuit.com/w_perrelsuperpatchIS_ttax_[phone number removed].exe
Hopefully the AI will not incorrectly change this post too.
Hello @Anonymous_ , I would have contacted support, however numerous users have complained about the extremely long hold times and poor customer service once connected. I was hoping a fellow user might have experienced this issue and have the remedy. I appreciate your suggestion. PW