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New Member
posted Jan 22, 2025 8:23:19 PM

Error, hit a snag.

How do I fix this so I can file on the app?

 

Hmm, looks like we hit a slight snag in this section

Let's get you back to your taxes. Make sure your Internet is connected, and then select Try again, refresh your browser, or check back in a few minutes.

0 4 1423
4 Replies
Expert Alumni
Jan 23, 2025 6:59:12 AM

You might need to uninstall and reinstall the app.

New Member
Jan 23, 2025 7:01:23 AM

I have uninstalled, reinstalled, tried a different device, tried different web browsers. Still does not work.

Expert Alumni
Jan 23, 2025 7:03:12 AM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

New Member
Jan 23, 2025 7:09:42 AM

I did, the lady I spoke with basically told me there was nothing she could do 🙄 no help at all. This happened last year as well and never got fixed so I had to use a different tax provider. Looks like I may have to go somewhere else again.