Cannot open my form which I have worked on for over two weeks. Support told me someone would contact me within 24-48 hours, but no one ever called or emailed me. This error constantly appears and I cannot open the file for 10 days now. I have already uninstalled and reinstalled the program twice on my desktop without any success as initially advised my support when I called them. If I try to start a new form error 10366 appears on the screen. Please contact me to advise how to resolve this fiasco. Thanks, George
Your response did not assist in resolving this issue. Please try to correct this ongoing problem. Thanks, George
I am having the very same problem after updating my turbotax to the latest version. I also had a BIOS update within the same hour of having done that. Not sure which caused this, or why it would be an issue either way - but I need a fix ASAP or you can pay my taxes for me Intuit!
George I was able to find a fix myself (turbotax staff was no help) - I restarted my computer, copied the file that was not working into a new folder, and renamed the file. Then I opened turbotax and navigated to: File > Open (and selected the NEW renamed file.) That worked. Hope it helps you too.
Thank you but it didn't work. I had this problem from February until March. Then they did an update and it worked fine and I filed my taxes. Suddenly in April the same problem came back but I do not care since I am done. Never will I purchase Turbo Tax again since the assistance was useless. I had been using it for 16 years.
In my case, my tax return file changed ownership. It became owned by Administrator and, hence, could not be opened without administrative privileges. Changing the ownship to my user name fixed the problem.
I couldn't agree with you more. I'm getting the same BS error message when I try to save my file, which I had no problem doing a couple of days ago. Keeps telling me that the file is read-only, which it clearly is not. Turbotax SUCKS. I'm done with these incompetent [removed].