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posted Apr 7, 2025 5:50:19 PM

error: 2 internet transmisson problems

Using Turbo Tax Deluxe, Desktop version and I can't transmit my return ever though I have already paid the fees.  Does anyone have a solution. I keep receiving "We're experiencing Internet transmission problems. Your transmission didn't go through. Intuit's Electronic Filing Center did not receive your return(s)."

Thanks

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1 Replies
Expert Alumni
Apr 8, 2025 6:14:56 AM

Try these options to fix the issue you are having

If you are using TurboTax Online

  • Check ‌your browser's settings. (Clear your Cache and Cookies)
  • Check on your internet connection
  • Try using a different web browser 

If you are using TurboTax Desktop

  • Make sure the software is updated. 
  • If you haven't rebooted your computer, please do
  • Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 
  • Check your internet connection, and if needed, reset your internet settings. 

** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. 

If you are still having issues after trying these options, contact Customer Support by clicking the link below

 

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