Make sure to leave the window open that asks you for the code. If you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close. Also, make sure you are using the most recent code and not using a prior one. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent. Please wait a few minutes after each code request to receive your email. It is not generated instantly. Make sure to check your spam folder ... but if needed send the code to your phone instead ...
You can also request your code via text message. To receive your codes through text please complete the following:
If you are still unable to get the code to work through text, choose I forgot my user ID or password and then choose I don't know my email address or user ID. You’ll be asked to provide some information about yourself, and then you’ll be asked a few questions verify your identity. If that method fails, you’ll get a phone number to contact customer support.
can you please resend my verification code to my email at [email address removed]
The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.
We're open daily from 5 AM to 9 PM PT.
Please send me the email verification for turbotax
If you are having trouble with your verification code, there are a few things you can do to resolve the issue. Your verification code should arrive in 5 minutes or less.
If you are not seeing it in your email, check your spam or junk folders. You can get the email sent to a different address if you still can't locate it. If your code is not working, you can have a new code sent to you. Please see the instructions here for assistance.