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Level 1
posted Jul 17, 2020 8:27:15 AM

Electronic file rejected.

I have tried to file electronically 5 times now and it has been rejected. The reason being the AGI doesn't match what the IRS has in its database. I have quadruple checked the number from last year's return and I am certain that is the number we sent.  Is it possible the number was changed on their end?

 

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1 Best answer
Level 15
Jul 17, 2020 8:29:05 AM

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

3 Replies
Level 15
Jul 17, 2020 8:29:05 AM

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Level 1
Jul 17, 2020 8:30:47 AM

Will give it a try, Thank you.

Level 1
Jul 17, 2020 11:06:52 AM

Thanks Donin, the $0 in the AGI field worked, and this time the return was accepted.😀