I have 2024 TurboTax Premier desktop version installed on PCs running Windows 10 or 11. After I finished entering information and is ready to file, I click on the "FILE" button but the software is dead (not responding). I tried it on both Windows 10 and 11 and got the same result. Since the version I downloaded was released on Jan. 9 2025, I reinstalled it using a version released on Feb. 4 2025 but still does not work. Does anyone have the same issue?
I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10.
Thank you, CatinaT1. I followed your suggestions and checked the variable value of TEMP and TMP. They were all correct. Since I have TurboTax 2021 to 2023 installed on my computer, I ended up uninstalled all of them, rebooted my computer and reinstalled TurboTax 2024. Still, the problem remains.
My TurboTax Premier 2024 is a free version from Fidelity Investments. I just wonder if this is actually the problem!!! I have not found any other user reporting the same issue.
Yes having the same issue on Windows 11 ..... hangs when trying to efile ...
Thank you, CatinaT1. I tried all of these but did not resolve the problem. Luckily, the free offer from Fidelity Investments comes with a TurboTax online. So I used that and successfully filed my tax.
I have been using TT for almost 20 years and never had a problem. I reinstalled my TT 2023 and 2022 and found they still run well. I still suspect if the free version is the problem. I will give TT 2025 one more shot next year. If TT 2025 would not work, I will move to a different tax software.
Just for the sake of trying I click on the "FILE" button this morning. Surprisingly, it works. I did not change any settings on my PC since this last time I tried it. I did not do anything to the software, either. Could Intuit do something on their end? This software confuses me!