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New Member
posted Jun 27, 2020 8:43:04 PM

Editing Email Address

The edit option is not available when I go to Intuit Account to change my email address.

0 8 911
8 Replies
Level 15
Jun 27, 2020 8:49:08 PM

When you log in, choose  "Intuit Account" in the left column.   Then choose "Sign In and Security."  On the screen called Sign In Info, on the line that displays your email address, click on your email address.  Do you get a popup?   If nothing happens, is there an arrow on the right side of the email address?  If so, click that little arrow..   A popup should appear to enter and confirm an email address and then SAVE.  It will also ask for your password for security.

New Member
Jun 27, 2020 9:38:45 PM

I do not get a pop up.  When I click on the arrow, a box comes up saying "we will use this email address to help you sign in if you forget your password."

Level 15
Jun 27, 2020 9:41:16 PM

@ZMcM wrote:

I do not get a pop up.  When I click on the arrow, a box comes up saying "we will use this email address to help you sign in if you forget your password."

I get that message on the popup, but it also 3 data fields to provide and confirm the email address and enter the password.

 

What browser are you using?    If you have a second browser, try a different one to see if that makes a difference.

New Member
Jun 27, 2020 10:17:11 PM

I use Google Chrome.  At your suggestion, I tried Firefox.  Same results.

Level 15
Jun 27, 2020 10:24:52 PM

Sorry, I don't know know why it's not letting you change it.    If you don't get any other suggestions in this forum, here's how to phone TurboTax Support during business hours.

 

Please report back in this thread how they had you solve it, and it might help someone else.

 

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

 

You can use this contact form to get an incident number and phone number.
https://support.turbotax.intuit.com/contact

New Member
Jun 27, 2020 10:36:41 PM

Thank you.  I will certainly try that.

New Member
Jun 29, 2020 9:30:12 AM

Thank you for your help.  I actually tried again this morning using your original suggestion.  It worked today Who know why after all those tries, but I am just thankful you were able to help me.  Thanks, again!

Level 15
Jun 29, 2020 2:21:35 PM

@ZMcM wrote:

Thank you for your help.  I actually tried again this morning using your original suggestion.  It worked today Who know why after all those tries, but I am just thankful you were able to help me.  Thanks, again!

Good news!  You're welcome.   I'm glad you could do it, but I can't explain why it wasn't working for you before.