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Level 1
posted Apr 11, 2024 9:24:55 PM

E-filing issue

I tried to finalize my tax return by e-fling. I tried to use to pay the efiling fee using credit card but it will not continue to the payment page and was told that my payment didn't go through. I don't know what happened. Can anyone help me with this? There is another option for me is to charge the fee from the refund.

0 2 3044
2 Replies
New Member
Apr 11, 2024 9:33:34 PM

Just give it a moment to process.  I received the same response, but within a short time a screen confirmed that the payment went through.  ((I refuse to pay the extra $40 to have it deducted from my Fed refund)).

Maybe the system is overwhelmed.  I dunno.  But it will go through.

Expert Alumni
Apr 12, 2024 5:51:21 AM

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service