E-file

Hello

while using Turbo tax do it yourself premium

I am trying to e-file and when transmitting the return it comes back saying this,,,,

Your transmission didn't go through

We could not e-file your return for the following reason:

Invalid method of payment value for TBM feature: Refund: Traditional Check

I am not selecting a traditional check . I submitted for direct deposit and it keeps doing this. I deleted and re-entered the information. Please help

3502

Employee Tax Expert

Jan 27, 2026 8:08:59 AM

That's an odd situation. I haven't seen any other reports like this. It's possible something got stuck. Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

You can try these things:

Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.

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E-file