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New Member
posted May 8, 2020 1:45:02 AM

E-File Unable to be Transmitted

How can I solve the e-filing error found below?

 

We could not e-file your return for the following reason:
The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:2, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

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1 Replies
Level 15
May 8, 2020 7:12:45 AM

See:

 

https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17-invalid-sms-number-contains-invalid-digits-when-trying-to/01/27035

 

If you get the error message 601ERRV:5 CustHdr_17 - ? : ? - Invalid SMS Number. Contains invalid digits when trying to e-file your return in TurboTax Online, it means the phone number is invalid or not a U.S. domestic phone number.

 

You must use a valid, U.S. domestic 10-digit phone number for your SMS text message.

To change your number, sign in to TurboTax, open your return, and select My Info from the left menu . If your number is also added to your account, select Intuit Account from left menu and edit the number there as well.