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New Member
posted May 21, 2021 6:28:43 AM

E-File Refund

E-file rejected, had to file a paper return, and I still got charged for extra state e-file. Why don't I get a refund?

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1 Best answer
Level 15
May 21, 2021 6:34:47 AM

You will have to contact TurboTax support for any Billing Issues

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

2 Replies
Level 15
May 21, 2021 6:34:47 AM

You will have to contact TurboTax support for any Billing Issues

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Returning Member
Feb 23, 2022 5:57:18 AM

I ended up not being able to file my state return by e-file because I had no taxable income. Turbo Tax lists this as a reason that tax returns are rejected; however, they collected the $20 filing fee from me, quite obviously knowing that I would not be able to e-file. It isn't JUST the mistake that's the problem - it's Intuit's ATTITUDE afterward. I called them immediately after this happened but was told to call back the next day because my charge wasn't "officially invoiced" yet. I called the next day and was kept on the phone for 20 minutes while some customer service rep emailed me a form, which ended up NOT being a form but a link to a tiny-windowed electronic form that was difficult to navigate.  They have no reason on EARTH to keep the filing fee, yet they have not refunded me. I will be reporting them to my state consumer affairs.