Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Mar 28, 2023 8:24:04 AM

E-file error message

I cannot transmit the return. I have been using Turbotax for years and never encountered this problem. I receive the following message:

"We cannot efile your return because we cannot locate the attachment at . Please go back and re-attach it. Then try e-filing again." I don't even know where to start with this issue. What can the software not find that it wants to attach???  How can I resolve this?

0 1 396
1 Replies
Intuit Alumni
Mar 28, 2023 8:58:39 AM

@HHNY 

 

Have you tried the steps provided below? 

 

  • Log completely out of your TurboTax account
  • Clear cache and delete cookies
  • Then log back in and see if you are still having the same issue

You may want to also try using a different web browser. I also provided a FAQ link below that may assist you:

 

How do I solve my e-filing issue?