Are you using the desktop download or online TT? We cannot tell from your post. You need to transfer the tax file--it will say .tax2023 You have to do that transfer at the very beginning before you enter any new 2024 data.
How to transfer last year’s return? https://ttlc.intuit.com/questions/1900883
Yes! Note 2023 ID; johnandlee - 2024 ID:[email address removed]
2023 I used the disc to download the program - 2024 I use the download online.
If you want to change items in your TurboTax account, here's How do I change my TurboTax user ID or password?