If you are referring to the import from Ameritrade, to see instructions, click here: Import
If you are speaking about the import does not work, please continue to read:
It could be due to many reasons. I would suggest you manually enter the information. For example, if its a Form 1099-DIV, here are the steps:
In TurboTax online,
- Sign in to your TurboTax account and select Pick up where you left off
- At the right upper corner, in the search box, type in "1099div" and Enter
- Select Jump to 1099div
- Follow prompts
Use the same instructions for 1099int or 1099b