The TurboTax Deluxe desktop CD/Download edition includes one free state program download in the purchase price.
There is an e-file charge of $24.99 for e-filing a state tax return using the desktop editions. This charge can be avoided by printing and mailing the state tax return.
This appears to be no longer the case for the 2018 version. I purchased it from Amazon and TurboTax directly and both products (TURBOTAX DELUXE TAX YEAR 2018 MAC DOWNLOAD WITH STATE) were requiring me to spend $39.99 to download the STATE. I am waiting for help from Customer Service.
This is a known problem.
If you purchase the Deluxe edition directly from the TurboTax website all the desktop editions include one free state program download (except Basic). However, since there are no state programs to download until at least December or later you get the message to purchase the state program and that message is incorrect. The TurboTax programmers are working to prevent that message from being presented and to notify the user that the state programs are not yet available.
Amazon gave out the wrong Deluxe program. We don’t know yet how it will be fixed. You may need to download it again in the future. We have to wait.
Hi Sherri,
Thank you for your purchase. We were recently
informed that customers who purchased the download version of TurboTax Deluxe
with State between the dates of 10/30-11/14 mistakenly received the wrong
product. If you believe you were affected, please take the following steps (1)
de-install TurboTax from your computer or laptop, (2) go to your Amazon
Software Library, (3) select your TurboTax 2018 Deluxe with State product and
(4) reinstall it onto your computer or laptop. As you go through the product,
you may see a screen that prompts you to pay for State, when you click on
“Purchase State”, you will see that your first State Download is included at no
charge ($0.00). We apologize for the inconvenience and will be releasing an
update in the product to correct this message.
I followed the above instructions and it still wants to charge me for the first state. I use the Mac version.
Does this apply to downloaded versions purchased directly from intuit? I have this same issue and received a critical update however upon the update completed I tried to download a state and it wanted $39.99 so I cancelled. From what another user said this was a messaging error since the states are not yet ready for download.
The state software issue described by TurboTaxBettyJo only refers to the Amazon purchased download. The purchase from Intuit is a messaging issue due to the fact that the state software is not available yet. The Intuit purchase correctly includes the state program at no additional charge when it becomes available.
The download is still trying to charge me for the state software, I purchased the deluxe Mac version from Amazon. I should of gotten a message that the state software was not available and not try to charge me 39.99. This is after I removed the original installation and downloaded the new version as suggested. I will wait until this is fixed.
Well sadly mistakes happen and they get fixed ... sometimes being at the front of the line to get something may not be smart especially with income tax programs ... even when you get the program installed there will be many many updates well into January or even February as the bugs are fixed and the states come online.... Patience is virtue and needs to be exercised often.
2months ago. This is January 18 2019. It is still happening. Where is my Turbo tax refund?
You have tacked onto an OLD post ... please open your own question with more details of the issue.
Create an new question here - <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/new">https://ttlc.intuit.com/questions/new</a>
Amazon purchases don't have access to the state programs any faster than anyone else ... they must also wait for them to be ready like everyone else ...
When will my forms be ready?
Historically, IRS tax forms start becoming available in January, with a few stragglers (most notably Form 1040X) getting finalized in February.
State tax forms can become available for filing any time between December and late February, depending on the state and the tax form.
For specific forms and dates, refer to the Forms Availability Table for your TurboTax product, see the related information below.
Can I Still Work On My Return Before My Forms are Ready?Yes, according to the following:
Federal Taxes
You can still work on
your return and finish most of it. Once your forms become available, we’ll
create the forms and include all of your info.
You’ll only be able to e-file or print your return once the forms are available.
While you’re working on your return, we’ll ask if you want to receive email updates when your forms become available.
State Taxes
If your forms aren’t available, you’ll get a message asking you to return once
they become available.
While you’re working on your return, you’ll have a chance to let us know you want to receive email updates when your forms become available.
Related Information:· IRS Forms Availability Table for TurboTax Individual (Personal) Tax Products
· State Forms Availability Table for TurboTax Individual (Personal) Tax Products
· IRS Forms Availability Table for TurboTax Business
· State Forms Availability Table for TurboTax Business
· What does "Tax Form Under Construction" mean?