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Level 1
posted Feb 1, 2025 3:15:42 PM

Do it yourself is not available

I a somehow selected Turbotax Live product. Can I switch to Do It Yourself of the same level? I can neither downgrade or upgrade to it as it is greyed out.

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5 Replies
Level 15
Feb 1, 2025 3:18:16 PM
Level 1
Feb 1, 2025 3:54:04 PM

Thanks. I somehow selected Live originally and the option to escape is "clear your return and start over". I was just told the same in chat even though I have not used Live option and have not paid anything yet. I believe this is an obsessive practice to sell products this way. If I have to start over I will file with another company.

Level 15
Feb 1, 2025 3:57:25 PM
Level 1
Feb 1, 2025 4:00:16 PM

It does not work to switch between Live and Do It Yourself, but only to downgrade within one to Basic or Deluxe.

Level 15
Feb 1, 2025 4:06:26 PM

Sorry.   My bag of tricks is empty.   You can choose whether to clear and start over if you want to.