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Level 1
posted Dec 6, 2025 2:07:44 PM

discount code does not work

You sent me a link for a 30% discount via direct email because of shutting down the ItsDeductible! service. When I clicked that link, I got an error message after logging into your website that said the discount could not be applied to my account. Why did that happen? I do not want to proceed with using TurboTax for my 2025 return until this is resolved. Thank you.

0 2 2758
2 Replies
Level 15
Dec 6, 2025 2:09:57 PM

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

Level 1
Dec 9, 2025 3:14:02 AM

UPDATE: I spoke with TurboTax customer service via phone. After going back and forth six times with the representative who was texting with her supervisor, this issue is a bug.  I was told to wait until after 12/31/2025 and try again to apply the discount to the cost of my TurboTax plan.