I am extremely disappointed with Turbo Tax on not being able to resolve the download issue with Fidelity & Schwab. It's been over 2 weeks since I first posted on this issue, which was subsequent to two very long calls with the Turbo Tax support team. I know others have encountered this same issue.
If Turbo Tax can't run on a Microsoft Surface machine, or if you don't care to support it, I'd appreciate just telling me. After years of utilizing Turbo Tax, I have now encountered problems in back-to-back years. It looks like for my 2023 returns I'll be evaluating the H&R Block online tool that now accepts prior year downloads from TurboTax.
Have you tried a different browser like Edge or Firefox? Go to browser settings & disable pop-up blockers. Please try to follow the workaround offered in this thread here for importing Fidelity.